XLA Workshops

Want to get started? Look no further. Our consultants can help you to fully embrace Xperience Management and XLA.

XLA in half a day

Are you ready for a flying start? During this workshop you will get started immediately by creating your own XLA and its corresponding measurements, the Xperience Indicators (XI’s).

Kickstart XLA in a day

You will start with our training Introduction to Xperience Management and XLA’ and you will put your newly acquired knowledge into practice by creating your own XLA and its corresponding measurements, the Xperience Indicators (XI’s).

Relationship boost

What makes or breaks a successful collaboration between customer and supplier? Figure it out during this workshop and give your partnership a boost.

Are you looking for something different or do you want some more information? Feel free to contact us to discuss the possibilities through academy@​giarte.​com.

What clients say

For us as a service provider, XLA is an excellent catalyst for understanding customers. XLA​‘forces’ us and our customers to determine the moments of truth. With an SLA, you don’t get customers happy; with XLA you do.

EMILE STAM, COO OPEN LINE

The Giarte team guided us in the implementation of the XLA commitment to our customer relationships. The result is a manifest customer promise in​‘the 7i’s of Ictivity’. By living through the 7i’s and stimulating workshops, Giarte showed the importance of soft skills in IT services. The XLA commitment is now the common thread through our full-service provision.

WILBERT VAN BEEK, CEO ICTIVITY