Become an XLA® Master
The Giarte Academy offers numerous training courses to become an XLA® Master yourself. Training is a great way to embed the skills in the organization. Creating better experiences evolves into a continuous process. And that is the best guarantee for lasting results.
Want to learn more? Have a look at our course schedule or enroll for the XLA® Introduction Course:
|Course||Location||Date||Time||Open / In-company||Availability|
|Introduction to XLA®||FLOW Houthavens||Monday 31st August 2020||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Friday 4th September 2020||10:00-16:00||In-company|
|Introduction to XLA®||Online||Monday 7th September 2020||10:00-16:00||In-company ONLINE||Reserved|
|Introduction to XLA®||FLOW Houthavens||Friday 11th September 2020||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Monday 14th September 2020||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Monday 28th September 2020||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Friday 9th October 2020||10:00-16:00||Open|
|Introduction to XLA®||FLOW Houthavens||Friday 23rd October 2020||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Friday 6th November 2020||10:00-16:00||In-company||Reserved|
|Introduction to XLA®||FLOW Houthavens||Friday 20th November 2020||10:00-16:00||Open|
|Introduction to XLA®||FLOW Houthavens||Monday January 11th 2021||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Monday January 18th 2021||10:00-16:00||In-company|
|Introduction to XLA®||FLOW Houthavens||Friday January 29th 2021||10:00-16:00||In-company|
About the XLA® Introduction Course
Why is this course important?
Many digital/IT service consumers and providers suffer from poor service experience. This often has nothing to do with the rational benefit of a service: it’s about how the collaboration with the service provider makes them feel. This can make or break a service. Significantly more value can be co-created by investing in service experience.
What do I learn during the course?
- The structure of the XLA-framework
- What is value and how does it relate to IT service
- What is experience and how does it affect performance
- How to create a win-win relationship
What do you get out of the course?
After completing the course successfully, you are enrolled into our community as an XLA® Associate. This gives you access not only to more knowledge but also to peers with whom you can share your concerns, stories, and even feelings. This course enables you to discuss the importance of service experience with more confidence and to identify and articulate improvement opportunities in terms of value, collaboration and the role of empathy.
The price for this course is € 5K fixed fee.
Open enrollment is € 625,- per participant.
All excluding VAT.
The Introduction course can be given both in-company as well as in an open class setting.
For both settings, the minimum number of participants is 6 and the maximum number is 10.
For other questions, you can contact us via:
email@example.com or call us on 020 622 3444