perspective on IT
Software and IT processes are created with binary perfection. But people are far from perfect. We’re not black and white. And we don’t always think logically either. These smart, perfect solutions don’t always fit what we humans really need.
Giarte is the founder of the Xperience Level Agreement (XLA). In contrast to the usual SLAs, the XLA focuses on user-friendliness, impact, and value creation. XLA helps organizations to perfectly align IT with what really matters to customers, employees and the business.
Giarte has a special team of highly experienced XLA Consultants waiting for you. XLA Consulting will help you map the current IT experience and chart all the underlying agreements with partners as well. Expect not just advice on how the experience can be improved, but also how agreements with partners can meet XLA standards.
Learn more about XLA and Experience Management or talk to our XLA Consultants for more information about how we can help your business.
The lack of empathy is the Achilles heel of almost every IT organization. Virtually everything is created and laid down in agreements from the technical point of view. The consequences are greater than many think. The frustrations, lost hours and missed opportunities add up to dizzying numbers.
Steve Jobs said, "Start with the customer experience and work back towards technology." This idea should be the guiding principle for everything in IT. It sounds so logical, but it requires a completely different way of thinking. Only then will IT really work.
XLA Consulting Solutions
Why you should Rethink
your IT strategy
Employees lose less time when systems and processes are better aligned with how they really work. Instead of the other way around.
Better IT creates a better place to work. Employees appreciate that and ultimately the customers too.
People make fewer mistakes. That saves time, money and frustration.
When IT fits the needs of the business, it is easier to grow as an organization.
What clients say
To develop a clear and compelling strategy for our scale-up, we engaged Marco Gianotten as a flip-thinker. With his creative and sharp view, he helped us formulate a distinctive positioning quickly. We’ve also embraced XLA as a framework to make end-users feel more confident and happier with IT. We are in a flow towards growth with a strong intrinsic motivation for our people. Everything is now falling into place.Anna Noorda, General Manager GOODZO
With his razor-sharp mind and constructive provocations, Marco helped to explicit and structure our thoughts on long-term success. We go a long way back and discussed views on the industry, society, and our lives in a passionate and vulnerable way. Mutual trust in business relationships was a recurring topic. We have the kind of conversations key to leadership development. On long-term impact instead of short-term gains. On how to do good. On not to waste a good crisis. Marco and his team are important to Schuberg Philis’s success and future. These are the type of relationships that you wish for.Pim Berger, Founder Schuberg Philis