Xperience first, process second
IT organizations are facing a major change in scenery: experience first, process second. The use of IT and the rapid advancement of technology makes that the user expectations rise by the minute. It is adamant that you need to work on the quality of IT to survive under these conditions, but it is no longer enough. To make a difference as an IT organization it’s important to truly understand the world of the end users. The experience of consumers, business end users and business stakeholders are the new focus of attention.
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