Digital Empathy (paperback)
How does IT re-designs itself as a discipline?
The answer cannot be found in a new process model or another methodology; the solution starts with empathy.
Curiosity, creativity and empathy to a large extent determines the success of IT.
This booklet is for people who are open to change: whether or not you are an IT specialist. Digital Empathy delivers inspiration and guidance: as of the “the why” until the approach of experience level agreements. The penny is without saying when reading … or not. In the latter case, there is still always the included bumper sticker: ‘ I am not good in empathy, will you settle for sarcasm? ‘