Reshape the human experience
As creators of XLA, we coordinate the development of this philosophy with our partners. We design, facilitate and license XLA training courses. Our goal? Empower IT organizations and service providers to put the value of IT at the center of their modus operandi.
To accelerate the global adoption of Xperience Management and XLA, Giarte launched its own Academy with a suite of online and classroom training courses. These training courses provide tools to get started with Xperience Management and realize your first XLAs. Our goal? Empower IT organizations and service providers to put the value of IT at the center of their modus operandi.
XLA is a powerful new addition to the traditional IT Service Level Agreement (SLA). One that builds on the SLA concept by measuring sentiment and thereby breaking silos and thinking and acting from a user’s perspective.
Learn more about XLA or talk to one of our trainers for more information about the Giarte Academy.
Create the perfect IT Experience
Organizing IT from a human perspective needs more than just pressing a button. It starts with rethinking processes, applications, and agreements. Each part of the total IT experience is reviewed and re-shaped if necessary. This calls for craftsmanship. And years of experience.
Training: Become a master
Creating an awesome IT experience may be an art, but it is not elusive magic. We love creating a new experience for our customers, but we are just as happy to train them to do it themselves. Master the art of a perfect IT experience together with the Giarte Academy.
Embed XLA throughout the organization
At Giarte, we believe that XLA helps companies and employees to create better, more valuable IT. This is why we started training courses to share, spread and enhance the method and best practices.
Take your first steps into XLA and Experience Management and start with any of our courses listed below and on our Giarte Academy website.
Introduction to Xperience Management and XLA
This half-day course introduces the concepts Xperience Management and XLA. An XLA is an agreement with the aim of creating a defined experience through Xperience Indicators (XIs).
NTA 8038 XLA Framework
During this course, we discuss the minimal requirements for the use and implementation of the XLA-method. This course consists of good practices and information related to the NTA 8038.
Basics of Xperience Management and XLA
This course delves further into the Introduction to Xperience Management and XLA course. What is the essence of a good experience, why is it so essential for the end-user, and how to achieve this?
The Academy welcomes people from diverse backgrounds, such as DevOps, customer operations, software development, service delivery, service improvement, customer success management, sourcing management, and UX / CX experts. All courses are open to individuals and groups from one organization.
The shared language and mindset, that’s what most participants see as the greatest asset of the Academy. Processes and rules will always be necessary, but working from the same idea ofvalue really gives IT teams wings.
Why you should Reshape your IT Experience
Employees lose less time when systems and processes are better aligned with how they really work. Instead of the other way around.
Better IT creates a better place to work. Employees appreciate that and ultimately the customers too.
People make fewer mistakes. That saves time, money and frustration.
When IT fits the needs of the business, it is easier to grow as an organization.
What clients say
The XLA training suite is the ultimate wrap-up of all acquired experience knowledge before. After following the training you’re able to apply“desired experience” to your organization or service.Frank van Rijn, Head of Operations & Support at KPN
If you want to get started with XLA, as an IT service provider you have to enjoy the trust of your customers. The trip to XLA will only be successful if your travel companions also go for a joint win-win.Olivier Giraud, Manager Business Development & Improvement at Valid
Working hard for your customers is good. Working hard on what actually makes them happy, is much better! Welcome to the future of customer satisfaction: XLA®Rik van Assendelft, Incident Manager at KPN