Giarte compiles the annual benchmark study in each year’s Outsourcing Performance Yearbook, which is presented during the Outsourcing Performance Day. The Yearbook’s contents include current profiles of the participating service providers, analyses, interviews and best practices. The what is referred to as the Yellow Book is compiled in complete autonomy and, consequently, does not include any commercial content. You, as a participant in the study, automatically receive a copy of the Yellow Book. You are not a participant? Order/download/read the Yellow Book below.
For us, simplicity does not relate solely to the IT landscape of bits and bytes, but also to the future of outsourcing, forms of collaboration and the content of Service Level Agreements. This new edition of our Yearbook illustrates the ‘simplification’ concept from a number of angles and gives a further explanation in articles and cases from practice.
A great deal will change in outsourcing during the coming years. We, in line with tradition, consult with top managers to select a number of issues which they are then pleased to review pragmatically in more depth in the Yearbook. This year the issues included the switch to another service provider, also referred to as an exit and retransition.
Every year, we at Giarte examine the Dutch IT outsourcing market in our Outsourcing Performance programme. This year, we carried out the eleventh survey of organisations’ perception of their service providers. A number of major themes were reviewed in more detail this year.
The Outsourcing Performance programme was introduced ten years ago this year, which gave reason for an article in the Yearbook which reviews the past years. Outsourcing, which once appeared to be a temporary trend, has since evolved into a permanent phenomenon.
IT outsourcing increasingly pivots on cooperation in the chain for specific business objectives. The Yearbook devotes a great deal of attention to the complexity of the IT landscape and the associated challenges.
This fourth Yearbook – and the eighth year of Outsourcing Performance – devotes a great deal of attention to what clients can do to achieve successful cooperation.
This Yearbook contains the results from the Outsourcing Performance 2010 research and the 200 supplementary interviews.