Over ons

Wij zijn Giarte

Het verhaal van Giarte

Al 15 jaar is Giarte een toonaangevend onderzoeks- en adviesbureau voor de beleving in IT. Wij werken samen met technologiebedrijven, publieke organisaties en grote ondernemingen, zowel binnen als buiten Nederland. We maken tastbaar wat echt telt in zakelijke IT: klanttevredenheid, gebruikerservaring en vertrouwen.

In Nederland zijn we bekend van de IT Xperience: de jaarlijkse, onafhankelijke vergelijking van klanttevredenheid in uitbestedingsrelaties. De klanten van ruim 40 serviceproviders doen mee aan deze brede studie. De IT Xperience monitor (ITX) is een trendbarometer en ijkpunt in de markt.

Bedenkers van de XLA®

Giarte is de grondlegger van de vernieuwende Xperience Level Agreement. De XLA® kijkt naar IT vanuit impact en de ervaring van gebruikers. Processen en techniek maken plaats voor wat echt belangrijk is: werknemers, klanten en de business.

Het onzichtbare zichtbaar met AMAZE

AMAZE zet de nieuwe standaard voor het meten van de ervaringen van gebruikers. Deze kant en klare oplossing levert direct bruikbare inzichten op voor continue verbetering binnen ITSM platformen.

Heading the Experience Revolution

IT gaat over mensen, niet over bits en bytes. Het is onze missie om de business opnieuw uit te vinden vanuit de menselijke maat. Wat ons betreft draait het om één ding: master the art of a perfect IT experience. En we rusten niet voordat iedereen dat omarmt en in zijn vingers heeft.

Ontmoet ons

Marco Gianotten


Favorite saying: “Do or do not. There’s no try.” Sharp. Disruptive. Pioneer of the Experience Revolution. Likes to speak at home and abroad. Pushes change into overdrive with compelling arguments to act.

Karel Helsen

Chief operating officer

Favorite saying: “Discipline is the bridge between goals and accomplishment.” Gives direction to Giarte's growth. Led several large companies. Knows like nobody else what is really going on in the business.

Marthijn Brouwer

Head of Customer Success - Strategy Consultant

Favorite saying: “To infinity and beyond.” Marthijn is our human octopus, juggling our training and consulting offerings. He makes the impossible possible. His mission is to develop and grow XLA as a skillset. He is the master of teambuilding and radiates positive energy.

Linda van 't Klooster

Head of Research

Favorite saying: “Difficult roads lead to beautiful destinations.” Responsible for Giarte's Insights branch. Combines her years of research experience and broad background in the IT market for actionable insights for continuous improvement.

Zoi Manesi

Research Specialist

Favorite saying: “Talent wins games, but teamwork and intelligence win championships. Let’s work together!” Zoi’s PhD in psychology gives her an extraordinary sense of perspective when it comes to what makes people tick interacting with IT. It also makes her a badass. Our Queen of Methodology. Always making that the success of technology is in the eyes of the beholder: systems are for people, not the other way around.

Anke van de Kerkhof

Senior Strategy Consultant

Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.

Darko Spijkers


Favorite saying: “Never look down on someone unless you’re admiring their shoes.” Darko’s background as a bartender and a bachelor in finance makes him a good conversational partner for our clients. Besides this, he is also obsessed with numbers. When he is not being a superman in the office, he works out in the gym. A lot.

Peter-Coen Koppert

Delivery Manager

Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.

Mark Leuverink

ServiceNow and Technical Consultant

Favorite saying: “If you like nerds, raise your hand. If you don’t, raise your standards.” Mark keeps the ServiceNow solutions up-to-par for all our clients. Where there is the smooth-running of technology, there’s Mark. The thing he loves most about working at Giarte is the confidence and support he gets to develop new measures. His experience in IT makes this smartass your favorite data geek.

Rinia Verschoor

Office Manager

Favorite saying: “Who run the world? GIRLS!” Rinia is our raging rocket. Engaging passionately with our clients and co-workers to make sure our office is a happy-place. She is our Jackelyn of all trades.

Aileen Oosterling

Junior Researcher

Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.

Sarah Rouwendal

Digital Marketer

Favorite saying: “You only get what you have the courage to ask for.” Sarah is our little power lady. She extremely goal minded and thrives by planning and organizing. She combines a hands on mentality and structure with hospitality. As long as a company has capacity and quality, she blends it quite easily into a plan.

Misha Weber


Favorite saying: "No llores porque ya se terminó, sonríe porque sucedió.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.

Justin Mensah

Junior Consultant

Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.

Ahmed Baniyassien


Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.

Mark Koster

Team Lead Services

Favorite saying: “It’s easy to make things complex, its complex to make things easy.” Marc is our innovator and mastermind on XLA toolsets. This Gyro Gearloose sharpens the requirements for our measurement data and reporting solutions. He thrives on positive reinforcement and loves to make complicated things understandable.

Hannah van der Vegt


Favorite saying: “Not all those who wander are lost.”


Giarte Hoofdkantoor
De Flow – 5de verdieping
Moermanskkade 620
1013 BC Amsterdam

Bel ons: +31 20 622 3444
Mail ons: info@giarte.com