Over ons

Wij zijn Giarte

Het verhaal van Giarte

Al 15 jaar is Giarte een toonaangevend onderzoeks- en adviesbureau op het gebied van experience in IT. Wij werken samen met technologiebedrijven, publieke organisaties en grote ondernemingen, zowel binnen als buiten Nederland. We maken tastbaar wat telt in zakelijke IT: klanttevredenheid, gebruikerservaring en wederzijds vertrouwen.

Founders van XLA

Giarte is grondlegger van het innovatieve Xperience Level Agreement. XLA is een krachtige, nieuwe toevoeging aan de traditionele IT Service Level Agreement (SLA). Een die voortbouwt op het SLA-concept door menselijk sentiment te meten, hiermee silo's te doorbreken en te denken en te handelen vanuit het perspectief van een gebruiker.

IT Xperience Monitor

In Nederland staan ​​we bekend om de IT Xperience Monitor: het jaarlijkse, onafhankelijke onafhankelijk onderzoek naar klanttevredenheid bij outsourcing. Klanten van ruim 40 IT-bedrijven nemen deel aan deze uitgebreide audit. De IT Xperience monitor (ITX) is een waardevolle benchmark en trendrapportage in de Nederlandse IT-markt.

Onze oplossingen

Iedereen in IT zou de kunst van een perfecte IT-ervaring moeten beheersen. Daarom helpen we bedrijven hun organisatie op verschillende manieren te veranderen.

Ontmoet ons

Marco Gianotten


Favorite saying: “Do or do not. There’s no try.” Sharp. Disruptive. Pioneer of the Experience Revolution. Likes to speak at home and abroad. Pushes change into overdrive with compelling arguments to act.

Karel Helsen

Chief operating officer

Favorite saying: “Discipline is the bridge between goals and accomplishment.” Gives direction to Giarte's growth. Led several large companies. Knows like nobody else what is really going on in the business.

Linda van 't Klooster

Head of Research

Favorite saying: “Difficult roads lead to beautiful destinations.” Responsible for Giarte's Insights branch. Combines her years of research experience and broad background in the IT market for actionable insights for continuous improvement.

Anke van de Kerkhof

Senior Strategy Consultant

Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.

Peter-Coen Koppert

Delivery Manager

Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.

Rinia Verschoor

Office Manager

Favorite saying: “Who run the world? GIRLS!” Rinia is our raging rocket. Engaging passionately with our clients and co-workers to make sure our office is a happy-place. She is our Jackelyn of all trades: finding an answer to all of your questions.

Aileen Oosterling


Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.

Misha Weber


Favorite saying: "No llores porque ya se terminó, sonríe porque sucedió.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.

Justin Mensah

Junior Consultant

Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.

Ahmad Baniyassien

Data Scientist

Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.

Yaser Norouzzadeh

Data Scientist

Favorite saying: “Do good and good will come to you". Yaser designs and builds our brand-new data platforms. He speaks English, Farsi and Arabic and understands dangerously more Dutch than he likes to admit. Yaser's favorite movie is Inception since it is as confusing and mesmerizing as data can be.

Hannah van der Vegt


Favorite saying: “Not all those who wander are lost.” Hannah is our disarming pirate, wordsmithing our content (blogs, books, trainings, podcasts, and customer cases). She likes stepping onto uncharted territory exploring the unknown with her can-do attitude. To her, it all boils down to find hidden treasure maps.

Rob Herings

Xperience Management Trainer

Favorite saying: "Education is the most powerful weapon we can use to change the world". Rob is our tech & train sensei. He has trained both CEO's and Interns, in about every country you can imagine: South-Africa, India, Iceland, the USA, Japan, Australia, the United Arab Emirates. To name a few. He is what we call a real Globetrotter. Besides training, his true passion lies with outdoor climbing and exploring mountains.

Cansu Bas

Business Intelligence Specialist

Favorite saying: "Simplicity is the ultimate sophistication". Cansu is our Computer Whizzard. Her degree in mathematical engineering fits her daily work as a data analyst. It also makes her a badass. Besides crazy computing skills, she masters the art of cooking, silversmithing, and playing bass. Used to love the idea of ‘walking in the rain’ until she moved to the Netherlands.

Teresa Morins

Business Intelligence Specialist

Favorite saying: "Beauty may be dangerous but intelligence is lethal". Dexterous with data. Ingenious with climate science. Inventive when it comes to designing. When she is not constructing dashboards, she designs and fabricates her own furniture. To her, data reads like a novel: numbers are unknown and chaotic in the beginning but change into familiar characters once you figure out the story behind them.


Ons Flow Houthavens-gebouw is ontworpen om mensen in de flow-staat te krijgen — de mentale ruimte waar u uw beste werk doet. Het is een ander soort kantoor. Er zijn plekken om te netwerken, te disconnecten en te connecten.

Ons gebouw

Er is een locatie op het dak met evenementen die net zo stimulerend zijn als het uitzicht; een relaxte lobbylounge met een keuken voor gastkoks en voor het delen van kook- en amusementservaringen; en een achtergrond van verbluffend grafische LED-wanden.

De Flow

Daglicht, buitendekken, klimaatplafonds en responsieve intelligente systemen zorgen voor comfort. In tegenstelling tot andere kantoorgebouwen begrijpt Flow dat je moet ontspannen om de beste resultaten te krijgen. Omarm de stroom en zie hoe uw bedrijf floreert.


Giarte Hoofdkantoor
De Flow – 5de verdieping
Moermanskkade 620
1013 BC Amsterdam

Bel ons: +31 20 622 3444
Mail ons: info@giarte.com