Al 15 jaar is Giarte een toonaangevend onderzoeks- en adviesbureau voor de beleving in IT. Wij werken samen met technologiebedrijven, publieke organisaties en grote ondernemingen, zowel binnen als buiten Nederland. We maken tastbaar wat echt telt in zakelijke IT: klanttevredenheid, gebruikerservaring en vertrouwen.
In Nederland zijn we bekend van de IT Xperience: de jaarlijkse, onafhankelijke vergelijking van klanttevredenheid in uitbestedingsrelaties. De klanten van ruim 40 serviceproviders doen mee aan deze brede studie. De IT Xperience monitor (ITX) is een trendbarometer en ijkpunt in de markt.
Giarte is de grondlegger van de vernieuwende Xperience Level Agreement. De XLAÂź kijkt naar IT vanuit impact en de ervaring van gebruikers. Processen en techniek maken plaats voor wat echt belangrijk is: werknemers, klanten en de business.
AMAZE zet de nieuwe standaard voor het meten van de ervaringen van gebruikers. Deze kant en klare oplossing levert direct bruikbare inzichten op voor continue verbetering binnen ITSM platformen.
IT gaat over mensen, niet over bits en bytes. Het is onze missie om de business opnieuw uit te vinden vanuit de menselijke maat. Wat ons betreft draait het om Ă©Ă©n ding: master the art of a perfect IT experience. En we rusten niet voordat iedereen dat omarmt en in zijn vingers heeft.
Favorite saying: âTo infinity and beyond.â Marthijn is our human octopus, juggling our training and consulting offerings. He makes the impossible possible. His mission is to develop and grow XLA as a skillset. He is the master of teambuilding and radiates positive energy.
Favorite saying: âTalent wins games, but teamwork and intelligence win championships. Letâs work together!â Zoiâs PhD in psychology gives her an extraordinary sense of perspective when it comes to what makes people tick when interacting with IT. Our key person in methodology and actionable insights.
Favorite saying: âWe are all in the gutter but some of us are looking at the stars.â Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.
Favorite saying: âEmbrace uncertainty.â Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the boxâ but cannot say this without gagging.
Favorite saying: âIf you like nerds, raise your hand. If you donât, raise your standards.â Mark keeps the ServiceNow solutions up-to-par for all our clients. Where there is the smooth-running of technology, thereâs Mark. The thing he loves most about working at Giarte is the confidence and support he gets to develop new measures. His experience in IT makes this smartass your favorite data geek.
Favorite saying: âIf it doesnât challenge you, it doesnât change you.â Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.
Favorite saying: âYou only get what you have the courage to ask for.â Sarah is our little power lady. She is extremely goal minded and thrives by planning and organizing. She combines a hands on mentality and structure with hospitality. As long as a company has capacity and quality, she blends it quite easily into a plan.
Favorite saying: "No llores porque ya se terminĂł, sonrĂe porque sucediĂł.â (Donât cry because itâs over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like theyâre not treated as a number but as individuals.
Favorite saying: âHard work pays off.â Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.
Favorite saying: âIn God we trust, all others bring data.â Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.
Favorite saying: âDo good and good will come to you". Yaser designs and builds our brand-new data platforms. He speaks English, Farsi and Arabic and understands dangerously more Dutch than he likes to admit. Yaser's favorite movie is Inception since it is as confusing and mesmerizing as data can be.
Favorite saying: âNot all those who wander are lost.â Hannah is our disarming pirate, wordsmithing our content (blogs, books, trainings, podcasts, and customer cases). She likes stepping onto uncharted territory exploring the unknown with her can-do attitude. To her, it all boils down to find hidden treasure maps.
Favorite saying: "I have never tried that before so I think I should definitely be able to do that". Erica is our pillar: providing the overview and insights into our projects. Efficient. Systematic. Pragmatic. Likes to keep it honest and simple. When she is not planning & organizing, she runs. Or she is kicking ass in the hockey field.
Favorite saying: "Education is the most powerful weapon we can use to change the world". Rob is our tech & train sensei. He has trained both CEO's and Interns, in about every country you can imagine: South-Africa, India, Iceland, the USA, Japan, Australia, the United Arab Emirates. To name a few. He is what we call a real Globetrotter. Besides training, his true passion lies with outdoor climbing and exploring mountains.
Favorite saying: "Simplicity is the ultimate sophistication". Cansu is our Computer Whizzard. Her degree in mathematical engineering fits her daily work as a data analyst. It also makes her a badass. Besides crazy computing skills, she masters the art of cooking, silversmithing, and playing bass. Used to love the idea of âwalking in the rainâ until she moved to the Netherlands.
Favorite saying: "Beauty may be dangerous but intelligence is lethal". Dexterous with data. Ingenious with climate science. Inventive when it comes to designing. When she is not constructing dashboards, she designs and fabricates her own furniture. To her, data reads like a novel: numbers are unknown and chaotic in the beginning but change into familiar characters once you figure out the story behind them.
Giarte Hoofdkantoor
De Flow â 5de verdieping
Moermanskkade 620
1013 BC Amsterdam
Nederland
Bel ons: +31 20 622 3444
Mail ons: info@giarte.com
