Al 15 jaar is Giarte een toonaangevend onderzoeks- en adviesbureau op het gebied van experience in IT. Wij werken samen met technologiebedrijven, publieke organisaties en grote ondernemingen, zowel binnen als buiten Nederland. We maken tastbaar wat telt in zakelijke IT: klanttevredenheid, gebruikerservaring en wederzijds vertrouwen.
Giarte is grondlegger van het innovatieve Xperience Level Agreement. XLA is een krachtige, nieuwe toevoeging aan de traditionele IT Service Level Agreement (SLA). Een die voortbouwt op het SLA-concept door menselijk sentiment te meten, hiermee silo's te doorbreken en te denken en te handelen vanuit het perspectief van een gebruiker.
In Nederland staan ​​we bekend om de IT Xperience Monitor: het jaarlijkse, onafhankelijke onafhankelijk onderzoek naar klanttevredenheid bij outsourcing. Klanten van ruim 40 IT-bedrijven nemen deel aan deze uitgebreide audit. De IT Xperience monitor (ITX) is een waardevolle benchmark en trendrapportage in de Nederlandse IT-markt.
Iedereen in IT zou de kunst van een perfecte IT-ervaring moeten beheersen. Daarom helpen we bedrijven hun organisatie op verschillende manieren te veranderen.
AMAZE zet de nieuwe standaard voor het meten van de ervaringen van gebruikers. Deze kant en klare oplossing levert direct bruikbare inzichten op voor continue verbetering binnen ITSM platformen.
De IT Xperience Monitor (ITX) is de jaarlijkse meting van klanttevredenheid over de diensten van toonaangevende en snel opkomende IT-bedrijven op de Nederlandse markt.
Giarte Academy biedt tal van trainingen aan om zelf meester te worden. Training is een geweldige manier om de vaardigheden in de organisatie in te bedden. Het creëren van betere ervaringen evolueert naar een continu proces. En dat is de beste garantie voor blijvend resultaat.
Het team van Giarte helpt je om de huidige IT-ervaring in kaart te brengen en om alle onderliggende afspraken met partners in kaart te brengen.
Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.
Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.
Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.
Favorite saying: "No llores porque ya se terminĂł, sonrĂe porque sucediĂł.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.
Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.
Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.
Favorite saying: “Do good and good will come to you". Yaser designs and builds our brand-new data platforms. He speaks English, Farsi and Arabic and understands dangerously more Dutch than he likes to admit. Yaser's favorite movie is Inception since it is as confusing and mesmerizing as data can be.
Favorite saying: "Education is the most powerful weapon we can use to change the world". Rob is our tech & train sensei. He has trained both CEO's and Interns, in about every country you can imagine: South-Africa, India, Iceland, the USA, Japan, Australia, the United Arab Emirates. To name a few. He is what we call a real Globetrotter. Besides training, his true passion lies with outdoor climbing and exploring mountains.
Favorite saying: "Beauty may be dangerous but intelligence is lethal". Dexterous with data. Ingenious with climate science. Inventive when it comes to designing. When she is not constructing dashboards, she designs and fabricates her own furniture. To her, data reads like a novel: numbers are unknown and chaotic in the beginning but change into familiar characters once you figure out the story behind them.
Favorite saying: "There is no certainty, there is only adventure." A bachelor's degree in psychobiology. A master's degree in psychology. Specialized in brain and cognition. Safe to say that Hester is a sucker for everything concerning human behavior. Swings around to beats from the 2010's while being a female Sigmund Freud. Loves game nights with friends and long walks in nature.
Favorite saying: "Those who dont believe in magic will never find it" Thrives by planning and organizing, whether it's her own schedule or others. Geraldine van Zijverden is in love with everything that has to do with Australia: the language, the people, the food, its nature. Her biggest wish is to go back one day. Geraldine is an incredible sporty person and never shrinks back for a challenge. Likes to go to concerts and festivals, showing of her dazzling dancing moves.
Favorite saying: "The distance between your dreams and reality is called action." This creative centipede loves to create and develop content. She breathes content: articles, blogs, videos, podcasts, and photos. Besides being a supergirl in the office, she spends her time in the gym or on a surfboard. Passionate about traveling, exploring new adventures, and meeting new people.
Favorite saying: “Empathy is at the heart of design. Without the understanding of what others see, feel, and experience, design is a pointless task.” Charlotte is our creative, enthusiastic, but sober Dutchie. She is part of the consulting team, focusing on customer experience. Besides being a sporty girl, she loves to make healthy food and travelling the world with a backpack, yet in a luxurious way.
Ons Flow Houthavens-gebouw is ontworpen om mensen in de flow-staat te krijgen — de mentale ruimte waar u uw beste werk doet. Het is een ander soort kantoor. Er zijn plekken om te netwerken, te disconnecten en te connecten.
Er is een locatie op het dak met evenementen die net zo stimulerend zijn als het uitzicht; een relaxte lobbylounge met een keuken voor gastkoks en voor het delen van kook- en amusementservaringen; en een achtergrond van verbluffend grafische LED-wanden.
Daglicht, buitendekken, klimaatplafonds en responsieve intelligente systemen zorgen voor comfort. In tegenstelling tot andere kantoorgebouwen begrijpt Flow dat je moet ontspannen om de beste resultaten te krijgen. Omarm de stroom en zie hoe uw bedrijf floreert.
Giarte Hoofdkantoor
De Flow – 5de verdieping
Moermanskkade 620
1013 BC Amsterdam
Nederland
Bel ons: +31 20 622 3444
Mail ons: info@giarte.com
