Over ons

Wij zijn Giarte

Het verhaal van Giarte

Al 15 jaar is Giarte een toonaangevend onderzoeks- en adviesbureau voor de beleving in IT. Wij werken samen met technologiebedrijven, publieke organisaties en grote ondernemingen, zowel binnen als buiten Nederland. We maken tastbaar wat echt telt in zakelijke IT: klanttevredenheid, gebruikerservaring en vertrouwen.

In Nederland zijn we bekend van de IT Xperience: de jaarlijkse, onafhankelijke vergelijking van klanttevredenheid in uitbestedingsrelaties. De klanten van ruim 40 serviceproviders doen mee aan deze brede studie. De IT Xperience monitor (ITX) is een trendbarometer en ijkpunt in de markt.

The Giarte story Founders of XLA

Giarte is al meer dan 15 jaar een toonaangevend onderzoeks- en adviesbureau voor IT-ervaringen. We werken samen met technologiebedrijven, publieke organisaties en grote bedrijven over de hele wereld. We maken actiegericht wat echt telt in zakelijke IT: klanttevredenheid, gebruikerservaring en vertrouwen.

Giarte is de grondlegger van de Xperience Level Agreement. XLA is een krachtige nieuwe toevoeging aan de traditionele IT Service Level Agreement (SLA). Een die voortbouwt op het SLA-concept door sentiment te meten en daarmee silo's te doorbreken en te denken en te handelen vanuit het perspectief van een gebruiker. Giarte's eigen XLA-methodologie stelt IT-afdelingen in staat om mensgerichte technologie en processen te ontwerpen.

Lees meer over XLA en IT Experience Management.

In Nederland staan ​​we bekend om de IT Xperience Monitor: de jaarlijkse, onafhankelijke vergelijking van klanttevredenheid bij outsourcing. De klanten van ruim 40 dienstverleners nemen deel aan deze uitgebreide audit. De IT Xperience monitor (ITX) is een waardevolle benchmark en trendrapportage in de Nederlandse IT-markt.

Het onzichtbare zichtbaar met AMAZE

AMAZE zet de nieuwe standaard voor het meten van de ervaringen van gebruikers. Deze kant en klare oplossing levert direct bruikbare inzichten op voor continue verbetering binnen ITSM platformen.

Heading the Experience Revolution

IT gaat over mensen, niet over bits en bytes. Het is onze missie om de business opnieuw uit te vinden vanuit de menselijke maat. Wat ons betreft draait het om één ding: master the art of a perfect IT experience. En we rusten niet voordat iedereen dat omarmt en in zijn vingers heeft.

Ontmoet ons

Marco Gianotten


Favorite saying: “Do or do not. There’s no try.” Sharp. Disruptive. Pioneer of the Experience Revolution. Likes to speak at home and abroad. Pushes change into overdrive with compelling arguments to act.

Karel Helsen

Chief operating officer

Favorite saying: “Discipline is the bridge between goals and accomplishment.” Gives direction to Giarte's growth. Led several large companies. Knows like nobody else what is really going on in the business.

Marthijn Brouwer

Head of Customer Success - Strategy Consultant

Favorite saying: “To infinity and beyond.” Marthijn is our human octopus, juggling our training and consulting offerings. He makes the impossible possible. His mission is to develop and grow XLA as a skillset. He is the master of teambuilding and radiates positive energy.

Linda van 't Klooster

Head of Research

Favorite saying: “Difficult roads lead to beautiful destinations.” Responsible for Giarte's Insights branch. Combines her years of research experience and broad background in the IT market for actionable insights for continuous improvement.

Zoi Manesi

Research Specialist

Favorite saying: “Talent wins games, but teamwork and intelligence win championships. Let’s work together!” Zoi’s PhD in psychology gives her an extraordinary sense of perspective when it comes to what makes people tick when interacting with IT. Our key person in methodology and actionable insights.

Anke van de Kerkhof

Senior Strategy Consultant

Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.

Peter-Coen Koppert

Delivery Manager

Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.

Rinia Verschoor

Office Manager

Favorite saying: “Who run the world? GIRLS!” Rinia is our raging rocket. Engaging passionately with our clients and co-workers to make sure our office is a happy-place. She is our Jackelyn of all trades: finding an answer to all of your questions.

Aileen Oosterling


Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.

Sarah Rouwendal

Digital Marketer

Favorite saying: “You only get what you have the courage to ask for.” Sarah is our little power lady. She is extremely goal minded and thrives by planning and organizing. She combines a hands on mentality and structure with hospitality. As long as a company has capacity and quality, she blends it quite easily into a plan.

Misha Weber


Favorite saying: "No llores porque ya se terminó, sonríe porque sucedió.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.

Justin Mensah

Junior Consultant

Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.

Ahmad Baniyassien


Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.

Yaser Norouzzadeh

Data Scientist

Favorite saying: “Do good and good will come to you". Yaser designs and builds our brand-new data platforms. He speaks English, Farsi and Arabic and understands dangerously more Dutch than he likes to admit. Yaser's favorite movie is Inception since it is as confusing and mesmerizing as data can be.

Hannah van der Vegt


Favorite saying: “Not all those who wander are lost.” Hannah is our disarming pirate, wordsmithing our content (blogs, books, trainings, podcasts, and customer cases). She likes stepping onto uncharted territory exploring the unknown with her can-do attitude. To her, it all boils down to find hidden treasure maps.

Erica Jenks

Project Management Officer

Favorite saying: "I have never tried that before so I think I should definitely be able to do that". Erica is our pillar: providing the overview and insights into our projects. Efficient. Systematic. Pragmatic. Likes to keep it honest and simple. When she is not planning & organizing, she runs. Or she is kicking ass in the hockey field.

Rob Herings

Xperience Management Trainer

Favorite saying: "Education is the most powerful weapon we can use to change the world". Rob is our tech & train sensei. He has trained both CEO's and Interns, in about every country you can imagine: South-Africa, India, Iceland, the USA, Japan, Australia, the United Arab Emirates. To name a few. He is what we call a real Globetrotter. Besides training, his true passion lies with outdoor climbing and exploring mountains.

Cansu Bas

Business Intelligence Specialist

Favorite saying: "Simplicity is the ultimate sophistication". Cansu is our Computer Whizzard. Her degree in mathematical engineering fits her daily work as a data analyst. It also makes her a badass. Besides crazy computing skills, she masters the art of cooking, silversmithing, and playing bass. Used to love the idea of ‘walking in the rain’ until she moved to the Netherlands.

Teresa Morins

Business Intelligence Specialist

Favorite saying: "Beauty may be dangerous but intelligence is lethal". Dexterous with data. Ingenious with climate science. Inventive when it comes to designing. When she is not constructing dashboards, she designs and fabricates her own furniture. To her, data reads like a novel: numbers are unknown and chaotic in the beginning but change into familiar characters once you figure out the story behind them.


Ons Flow Houthavens-gebouw is ontworpen om mensen in de flow-staat te krijgen — de mentale ruimte waar u uw beste werk doet. Het is een ander soort kantoor. Er zijn plekken om te netwerken, te disconnecten en te connecten.


Giarte Hoofdkantoor
De Flow – 5de verdieping
Moermanskkade 620
1013 BC Amsterdam

Bel ons: +31 20 622 3444
Mail ons: info@giarte.com