5 minute read Super users and the UX of 'Ordinary' Users A vibrant super users community is a success factor in Enterprise IT. Superusers fulfill three roles:
5 minute read The Cloud ate my Valuation "The cloud ate my valuation!" could be the new expression to explain why promising scale-ups and unicorns will not be able to generate a healthy profit margin structure.
1 minute read Go On, Torture Your KPIs Key Performance Indicators can be counterproductive, producing the opposite effect to that originally intended. So… By stress-testing or 'torturing' KPIs, we can learn how to game the system to fix design flaws.
2 minute read It’s Blursday! We know the seven days of the week. But when, as a grown-up, we want to understand the essence of the customer and user experience (CX and UX), we need to add three new days to our vocabulary: Blursday, Wowday, and Undoday.
2 minute read Hi Honey, you're so Average! Welcome to the experience economy, to Experience Management (XM) – the process of designing and nurturing relationships between organizations and people – and to the Xperience Level Agreement framework that stitches together the wildly different worlds of tech and touch.