Yellow papers

Giarte regularly publishes papers – which are referred to as Yellow Papers – on issues of relevance to the philosophy behind ITsat or ITsat services. This section offers you online access to the Yellow Papers, some of which can also be ordered.

 

I’m a chief eXperience officer

I’m a chief eXperience officer

Past innovations such as the PC and mobile telephone were first sold in the business market. They did not become popular under consumers until later, after sharp falls in prices. Nowadays, the reverse is true: companies usually follow emerging trends in the consumer sector. As a result, end users impose stringent requirements on IT and act as consumers. Many CIOs appreciate that user experience is going to play a prominent role in performance management.

Download

A change in attitude

A change in attitude

Outsourcing IT? Do not outsource everything to one supplier and spread your risks. This is a wise lesson learnt from the single sourcing in the past decade. Organisations that subsequently opted for multi-vendor outsourcing are now often burdened with an excessively large control organisation. The end users are no wiser from the silos and the business demands chains.

Download