What is ITsat?

The effectiveness your IT services depends entirely on its use by the staff. Consequently, the perception of the end users has a great influence on the determination of the condition of your IT systems. A range of organizations can make use of ITsat to gain insight into the quality of their individual IT service. This enables them to improve the quality and control the costs of the IT services. To measure is to know, with this knowledge you can manage on result.

 

Clear Dashboards

Information-overload is a phenomenon of which IT suffers. Giarte will provide clear insights by offering clear dashboards. These interactieve dashboards show you online the results of the ITsat services. Also, the corresponding analytic applications are online available through the analyse portal Giarte Insight. All dashboards allow you to create specific selections of the data and filter results based on relevant features.

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Experience as a KPI

The effectiveness of your IT services depends entirely on its use by the staff. Consequently, the perception of the end users had a great influence on the determination of the condition of your IT systems. A range of organizations can make use of ITsat to gain insight into the quality of their individual IT services. To measure is to know and with this knowledge you can mange on result.

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ITsat Bespoke

Organizations that used ITsat can also use its power outside of the IT domain. Giarte delivers custom made solutions under the name of ITsat Bespoke. If you require insights based on feedback from the organization, we will design a program to receive this.

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Continual Improvement

The improvement of the IT services for your organization is a standalone action when carried out on the basis of a one-off or limited measurement. Fundamental, specific improvements are feasible only when you have a continual insight into the perceptions of the end users. This process-based approach is more than a nice-to-have. When you make continual records of user satisfaction you obtain the substantiation needed to initiate improvements, monitor them and make any necessary adjustments during their implementation.

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Insight

Would you like practical, usable information on the user experience on more than just one level? A standard customer satisfaction research will not provide you the answers which you can actually use to take action. Satisfaction is more that ‘satisfied’ or ‘unsatisfied’. Giarte’s ITsat will provide the detailed information on the satisfaction of the users.

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Service Excellence Benchmark

ITsat offers you more than an insight into the satisfaction with the IT performance in your organization. Once every six months, Giarte processes the up-to-date figures for all ITsat clients in the benchmark figures. These figures are calculated on the basis of twenty ITsat clients with a total of more than 325,000 end users. Giarte calculates the median scores for you and other ITsat users, as well as the outlier scores of clients that separate them from the others (in both a positive and negative sense). Three benchmark levels available for each question in the measurement method give you the following information:

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Intelligent Software

Continually measuring end user satisfaction with the ITsat solution is a piece of cake. Giarte makes the arrangements for everything involved in the continual measurement process, which you simply receive as a service. We look after the complex work, you benefit from the results. Consequently, you do not need to meet the stringent processing requirements: that’s our business. We provide for an accessible survey and an intelligent process that offers end users an appropriate means of giving their feedback.

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Working at Giarte

Currently there are no openings.

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ITsat Enterprise Edition

ITsat Enterprise Edition offers you a complete in-house platform for the systematic collection of user experience and preparation of user experience results. This enables you to measure all end users’ perceptions of a wide range of IT service provision aspects. ITsat differs from regular satisfaction surveys in that the measurements are distributed throughout the year. The high frequency ensures that you always have access to up-to-date user experience. This continual insight is indispensable for the supply of effective services and for the control of external service providers.

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