In this digital era, the productivity of your staff is highly dependent on the quality of your IT services. Nevertheless, technology often receives more attention than the people. ITsat puts the user at the center. The weekly collection of user feedback provides a structural insight into your staff’s experiences with the IT services. Our clients use the ITsat results to improve the experiences of IT end users, often in collaboration with external service providers. This results in an appropriate balance between the technical performance of the IT systems and the human performances of the business.

Highlights

Lancing Insight Portal

A self service interface

By the end of October 2015 the ‘Giarte Insight’ portal will be launched. A portal that makes all reports, dashboards and analysis applications accessible for Giarte’s customers through one, simple passage, with diverse possibilities to fine tune content and data for individual users.

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Posters

Useful and simple

Welcome to the world of service excellence in which hard and soft KPIs are in line with each other. Simplification is now what ITSM needs. We will be pleased to send you three posters about the strength of service excellence to inspire both your staff and your teams. Would you like to receive a set?

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