A lot of IT-organizations are still technology centered. But without a well thought-out experience, IT has little impact, even when all systems are up and running. Managing experiences asks for a new type of agreement in the relationship business – IT and outsourcer – service provider. Giarte introduces the XLA: the eXperience Level Agreement.
We have gone to the improved “Experience Method”. We appreciate your efforts and would like to reward you with a digital present: a free copy of the very first XLA book: “Digital Empathy” You can use the code ” SURVEY-EXPIRY-GIFT ” and get your free copy here.