IT Xperience Monitor

The monitor and source of inspiration for customer experience in IT

IT Xperience Monitor

The IT Xperience monitor (ITX), previously known as Outsourcing Performance, is the annual measurement of the customer experience (CX) of leading and rapidly emerging IT companies in the Dutch B2B market. ITX provides practical insights and inspiration for the continuous improvement of customer experience

Customer experience is the starting point for sustainable success. How do you make customer experience part of your DNA? ITX is an anchor point and compass for IT companies to make a difference. 

Participate in the annual monitor of customer experience in business IT

View the IT Xperience Monitor 2021

On July 1, 2021, Giarte launched the new Yearbook: IT Xperience Monitor 2021. During this webinar we gave a sneak peek of the results.

Show success, fuel success

We classify and compare companies in a meaningful way. We inform the market who is the best in class. We publish valuable customer cases. This information helps orientation, selection, tenders ad collaboration. We fuel success!

Types of IT companies

ITX sets standards to provide insights into customer experience and best practices. ITX focuses on:

- Business Technology Services
- Data Intelligence Services
- Software Services
- Managed Services
- Datacenter & Infra Services

This information is very valuable for every decision-maker, especially now that traditional outsourcing is being replaced by close collaborations focused on digital transformation of organizations.

The bigger market picture

ITX maps more than 40 IT companies in detail. In addition, emerging players are listed based on their growth and market potential. The benchmark is both quantitative (Β± 1,000 evaluations) and qualitative (in-depth interviews) and is published every summer. We also involve our network of C-level IT managers in the research.

On paper and online

ITX is published both on paper and online. We organize masterclasses, workshops on market opportunities and insights for investors on commercial due diligence. We help the entire market to build better partnerships and simplify performance management.

The Benefits of Participating

A. Better insight into customer experience and opportunities

In-depth insights into what customers experience are essential for action-oriented, continuous improvement.

B. Better Market Visibility

ITX puts IT companies on the radar of usual and unusual prospects. By participating, you position and profile yourself towards decision-makers and influencers.

C. Insights for strategy, positioning and growth

Through presentations and workshops, Giarte provides answers to essential questions and helps to fine-tune strategies (acquisitions, organic growth, buy-and-build, diversification).

Visit our ITX website to find out more