IT Xperience Monitor

The monitor and source of inspiration for CX

IT Xperience Monitor

The IT Xperience monitor (ITX) is the annual measurement of the customer experience (CX) of leading and rapidly emerging IT companies in the Dutch B2B market. ITX provides practical insights and inspiration for the continuous improvement of the customer experience. 

Customer experience is the starting point for sustainable success. How do you make customer experience part of your DNA? ITX is an anchor point and compass for IT companies to make a difference. 

Would you also like to participate in our ITX Monitor? Schedule a call with one of our ITX experts.

View the IT Xperience Monitor 2021

On July 1, 2021, Giarte launched the new Yearbook: IT Xperience Monitor 2021. This webinar provides a sneak peak of the results.

Show success, fuel success

We assess parties with clear classification. We show the market the best in every class. We describe and publish customer cases to provide the market the burden of proof. These stories influence orientation, selection, tenders, and collaboration. Success fuels new success!

Classes of IT companies

ITX sets standards, provides insights and customer experience best practices. ITX focuses on:

  • Business Technology Providers
  • Data Intelligence Providers
  • Software Services Providers
  • Managed Services Providers
  • Interconnected Infrastructure Providers

By independently assessing the customer experience, IT provides a touchstone for the market. Especially now that traditional outsourcing is being replaced with intense collaborations to propel the digital company forward, this information is vital for every decisionmaker.

The bigger market picture

ITX maps more than 40 IT companies in detail. In addition, emerging players are listed based on their growth and market potential. The benchmark is both quantitative (Β± 1,000 evaluations) and qualitative (in-depth interviews) and is published every summer. We also involve our network of C-level IT managers in the research.

On paper and online

ITX is published both on paper and online. We organize masterclasses, workshops on market opportunities and insights for investors on commercial due diligence. We help the entire market to build better partnerships and simplify performance management.

Three major benefits of participating

A. Better insight into customer experience and opportunities.

Gaining in-depth insights into what customers experience is essential for improvement. Feedback is the breakfast for champions: IT delivers insights for action-oriented and continuous improvement.

B. Strengthening visibility in the market.

ITX puts IT companies on the radar of usual and unusual prospects. By participating, you work on your further positioning and profiling towards decision makers and influencers. Our customer cases showcase your successes.

C. Insights for strategy, positioning and growth.

With presentations and workshops, Giarte provides answers to essential questions. We use these insights to fine-tune strategies (acquisitions, organic growth, buy-and-build, diversification).

The annual monitor of customer experience in business IT

Participate in the IT Xperience Monitor. Contact Giarte or schedule an introductory meeting for more information.