IT Experience Measurement

Reveal the intangible with our IT Experience Measurement

See what is happening around you

Successful organizations focus on the impact of IT. We make the invisible impact visible through our experience measurement solutions. These insights guide decision-making on all levels. 

Giarte’s XLA methodology empowers IT departments to design people-centric technology and processes. And it does this based on hard numbers, not assumptions. How? By measuring the greatest intangible of all: perceptions and human sentiment.

We bring various tools to the table to measure the IT Experience within an organization. Of course, they’re tailored to what best suits the workplace. Our IT Xperience Monitor (ITX) is the annual customer experience monitor of all major service providers in the Netherlands. Amaze is our end-user experience solution for ServiceNow with intuitive dashboards, standardized surveys, and experience indicators.

Learn more about XLA
or talk to our experts to discover how IT Experience Measurement can improve your business.

Computer says NO

Everyone stumbles upon IT in their daily work. A good or bad IT experience has a huge impact on motivation, performance and even sick leave. The experience people have and the feeling they get is almost invisible. And when it does become visible, things have often spiraled out of control. You cannot look into people’s heads. Or can you?

Computer says YES

Giarte reveals how people really think and feel about IT. For over 15 years, we have charted IT experiences in business environments. We combine extensive research with plug-ins for ITSM platforms for daily checks. We see exactly where the shoe pinches before it starts to hurt.

IT Xperience Monitor

A large part of the IT services and application management is outsourced. But which party delivers the best performance when we look at the experience?
Giarte has been mapping all major IT service providers for years with independent research. IT Xperience Monitor (ITX) is the annual customer experience measurement of leading and rapidly emerging IT companies in the Dutch IT market. Sustainable success lies in being able to make a difference for customers. Nothing is more powerful than intrinsic motivation: having an impact and happy customers. That’s ITX.

Visit our ITX Monitor Website


Do your customers complain about your IT systems, services, and support even when the ‘KPI lights’ on your dashboard are flashing green? Then you may have a watermelon problem. You know, green on the surface but red underneath.

Amaze, based on the XLA principles and our IT Experience Measurement methodology wipes out watermelons. It’s simply a practical, hands-on tool to measure the feelings, failings, perceptions, and expectations that form your customer experience. Using Amaze, you can measure, maximize, and optimize your IT tools and services to boost the employee experience and meet concrete business expectations. It’s that simple.

Why you should Reveal your IT Experience


Employees lose less time when systems and processes are better aligned with how they really work. Instead of the other way around.


Better IT creates a better place to work. Employees appreciate that and ultimately the customers too.

Less mistakes

People make fewer mistakes. That saves time, money, and frustration.


When IT fits the needs of the business, it is easier to grow as an organization.

What clients say

As a global health technology company, IT must provide the correct support to our colleagues to improve people’s lives through meaningful innovation. To support that journey, XLA offers us insights into our service offerings and our technology partners’ performance, focusing on business value-driven KPIs rather than technology-driven KPIs. It’s a game-changer.

Neil Parkinson, Director Philips

As a healthcare organization, XLA is the way to connect IT with the environment of our healthcare colleagues properly. It provides insight into how we, as an IT organization and our technology partners, do the right things for our people. IT is there to support users and not the other way around. With XLA as a framework, we now have an understandable workplace with intuitive software and support that feels close to our people.

Michel Peters, CIO Siza

Get started with IT Experience Measurement today

Contact Giarte for questions or more information about our services or schedule an introductory call with one of our IT Experience Measurement experts.