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XLA Pocketbook

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5 minute read

XLA Pocketbook Series: Part 6

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 6 of this series tackles some of the bottlenecks you encounter in transforming your IT Service Management Organization.

5 minute read

XLA Pocketbook Series: Part 5

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 5 of this series explains the first steps of transforming your business into a XM-practicing organization.

5 minute read

XLA Pocketbook Series: Part 4

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 4 of this series discusses the value of a positive user experience.

5 minute read

XLA Pocketbook Series: Part 3

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 3 of this series discusses the business case for better IT service experience.

5 minute read

XLA Pocketbook Series: Part 2

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 2 of this series introduces you to the 6P Framework.

5 minute read

XLA Pocketbook Series: Part 1

In this blog series, we take you through the different chapters of the XLA Pocketbook. Part 1 of this series introduces you to the history of XLA.