Want to get started? Look no further. Our consultants can help you to fully embrace Xperience Management and XLA.
Xperience Reference Matrix
How do your KPIs relate to experience? Which XLAs and Xperience Indicators (XIs) do you need to measure this? This program maps out the required combination of KPIs and XIs.
This program maps out for all stakeholders which Xperience Indicators (XIs) are needed to measure experience. The result is a nice set of measurements on an operational, tactical and strategic level.
Do you want to discover what your current state of affairs is when it comes to experience or collaboration? We will investigate your situation to reveal your most promising opportunities for improvement.
Xperience Management Office (XMO)
In order to make Xperience Management and XLA part of your organization you need a dedicated team. We will prepare your team for this challenge and we’ll help you get organized.
Are you looking for something different or do you want some more information? Feel free to contact firstname.lastname@example.org to discuss the possibilities.
What clients say
For us as a service provider, XLA is an excellent catalyst for understanding customers. XLA‘forces’ us and our customers to determine the moments of truth. With an SLA, you don’t get customers happy; with XLA you do.EMILE STAM, COO OPEN LINE
The Giarte team guided us in the implementation of the XLA commitment to our customer relationships. The result is a manifest customer promise in‘the 7i’s of Ictivity’. By living through the 7i’s and stimulating workshops, Giarte showed the importance of soft skills in IT services. The XLA commitment is now the common thread through our full-service provision.WILBERT VAN BEEK, CEO ICTIVITY