Business Support Officer/PA

Business Support Officer/PA vacancy

Job Overview

We are looking for a Donna (or a Dania, Dafne, Demelza, Diewke, Dirk, Drew, Dakota, Dominique, Douwe, or whatever your name is)

I’m Donna. I know everything.”

Goddess Number One,’ Mighty Donna’; if you catch my drift. And for sure, we love Goddess Number Two,’ Gretchen too. The point is, we need a Personal Assistant who knows what’s coming and reads the room. Like Donna, you are more than a PA. You are also our Business Support Officer, providing commercial, financial, HR and project support.

Our Donna will be a name and job title all in one, running our company and managing The Board like a charming badass. You have a can-do mentality, read the room, are fun to work with, have a go-ahead mentality, and move mountains if needed. You tick all the boxes: strong organizational, time management, communication, and relationship skills.

We are a fast-growing, Amsterdam-based firm for customer and employee experience in Enterprise IT. We merge tech and touch for leading enterprises and are the proud and profound founders of XLA. The vibe, the teams, and the products are in place for stellar growth. So we need a Donna: the glue that holds us together.

You are fluent in English and Dutch (native of near to native). You will team up with our 
Office Manager. We are working in the vibrant and funky Houthavens with a staff of +25. Is this you? Are you up for a challenge? 

Responsibilities and Duties

  • Providing commercial, financial, HR and project support
  • Assisting with research and presentations
  • Liaising with customers and prospects
  • Cooperating with legal and accounting advisors
  • Facilitating collaboration between our teams
  • One-to-one support executives
  • Planning and preparing meetings

What are you bringing to the table?

  • HBO level
  • 5+ years work experience
  • Can-do mentality
  • Excellent verbal and written communication skills
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • Strong attention to detail and technicalities

About Giarte

In IT, people rarely come first. Too often we all run into dead-end streets and workarounds. That has to change for the better. Giarte creates the best human experience in IT. With research, training, and consultancy. 

Giarte has been researching the human experience in IT for more than 15 years. We know the power of the ideal user experience inside out. We know what really matters in the workplace and in the business. And we know how to adapt systems and processes to make that happen. 

In the Netherlands we are known for the ITX Monitor, the annual comparison of customer satisfaction in business IT. Next to conducting groundbreaking research on IT-related experience, Giarte is the driving force behind a growing movement called Xperience Level Agreement, XLA, that is winning praise and buy-in from more and more companies.

XLA is a powerful new addition to the traditional IT Service Level Agreement (SLA). One that builds on the SLA concept by measuring sentiment and using this to break down silos and think and act from the perspective of a user. Giarte’s proprietary XLA methodology enables IT departments to design human-centric technology and processes.

Giarte is based in Amsterdam, home of one of the most diverse cities in the world, with our office in one of
the hippest and most climate-friendly buildings in Europe. There is a rooftop venue with events that are as stimulating as the views; a laidback lobby lounge with a kitchen for guest chefs and for sharing cooking and entertaining experiences; and a backdrop of stunningly graphic LED walls.


Contact us:

020 622 3444
Moermanskkade 620, 5th floor 1013 BC Amsterdam


Send a motivational text and CV to info@​giarte.​com.

Apply now