Empathy is essential in social relations. Mother Teresa said: "If I look at the masses, I will never act. If I look at the one, I will". Facts don't win arguments; stories do. Our belief systems are based on the stories we tell each other. IT has to show that it cares about the impact of technology on people and business outcomes. Empathy is like a muscle group: you have to train it to stay in shape.

"The cloud ate my valuation!" could be the new expression to explain why promising scale-ups and unicorns will not be able to generate a healthy profit margin structure.

Imagine the global corona lockdown happened ‘Before Computers’. In BC we had no wifi, no laptops, no mobile apps. The corona crisis shows that we are a resilient, adaptive, and creative species. This mindset also applies to large organizations.

Compliance is the action of complying with a wish, command, or rule. In IT relationships between a client and vendor, there are many Big Little Lies. One cause is the start: how parties engaged in the initial contracting phase.

Stress-testing is a thorough investigation aimed at determining the stability of a system, often to breaking point.

Generally, people start to understand the concept of time when we hit the age of three of four.

Pizzled is what you feel when you are pissed off and puzzled at the same time. And as you might guess, it has a long-lasting negative impact on the customer experience.

The watermelon effect occurs when suppliers meet their performance targets, but business stakeholders (including the end-users) are not happy.

When McKinsey buys Candid Partners, a top-notch Atlanta-based boutique cloud firm, something is going on in the world of boardroom consultancy.

How would you feel if your spouse stuck this message on the refrigerator door?