As creators of XLA, we coordinate the development of this philosophy with our partners. We design, facilitate and license XLA training courses. Our goal? Empower IT organizations and service providers to put the value of IT at the center of their modus operandi.
Create the perfect IT Experience
Organizing IT from a human perspective needs more than just pressing a button. It starts with rethinking processes, applications, and agreements. Each part of the total IT experience is reviewed and re-shaped if necessary. This calls for craftsmanship. And years of experience.
Training: Become a master
Creating an awesome IT experience may be an art, but it is not elusive magic. We love creating a new experience for our customers, but we are just as happy to train them to do it themselves. Master the art of a perfect IT experience together with the Giarte Academy.
Visit the Giarte Academy Website
Embed XLA throughout the organization and start with any of our courses listed below or on our Giarte Academy website.
Introduction to Xperience Management and XLA
This half-day course introduces the concepts Xperience Management and XLA. An XLA is an agreement with the aim of creating a defined experience through Xperience Indicators (XIs).
NTA 8038 XLA Framework
During this course, we discuss the minimal requirements for the use and implementation of the XLA-method. This course consists of good practices and information related to the NTA 8038.
Basics of Xperience Management and XLA
This 2 days course delves further into the Introduction to Xperience Management and XLA course. What is the essence of a good experience, why is it so essential for the end-user, and how to achieve this?
The Academy welcomes people from diverse backgrounds, such as DevOps, customer operations, software development, service delivery, service improvement, customer success management, sourcing management, and UX / CX experts. All courses are open to individuals and groups from one organization.
The shared language and mindset, that’s what most participants see as the greatest asset of the Academy. Processes and rules will always be necessary, but working from the same idea of value really gives IT teams wings.
Why you should Reshape your IT Experience
Employees lose less time when systems and processes are better aligned with how they really work. Instead of the other way around.
Better IT creates a better place to work. Employees appreciate that and ultimately the customers too.
People make fewer mistakes. That saves time, money and frustration.
When IT fits the needs of the business, it is easier to grow as an organization.
What clients say
The XLA training suite is the ultimate wrap-up of all acquired experience knowledge. After following the training you’re able to applythe “desired experience” to your organization or serviceFrank van Rijn, Head of Operations & Support at KPN
Learning to understand the art & science of Xperience Management is very valuable and inspiring!Jette van Eldijk, Customer Experience Manager at Axians