Outsourcing Performance Year book 2010

This Yearbook contains the results from the Outsourcing Performance 2010 research and the 200 supplementary interviews. In addition to the results from the benchmark and the Outsourcing Recommendation Index in the research section, we also devote a great deal of attention to the client side of outsourcing. The contents of the booklet include articles about the cardinal sins when formulating KPIs and about CIOs’ expectations of the future of outsourcing. The booklet also includes interviews with Maarten de Vries and Rob Savelkoul (Philips) and Aloys Kregting and Ruud Neeskens (DSM) about their experiences and their plans for the future.