Marco is founder of the research and boutique consulting firm Giarte. He has a phenomenal creative brain! Marco ended up in IT as a non-techie, he is still amazed about the mental gap between IT professionals and business professionals. He writes, presents, inspires and invites the industry to start breaking taboos.
Reinout is responsible for all matters relating to the execution of the strategy, takes care of the strategic alliances and is part of the management team. He has a wealth of experience in IT Service Management within corporate organizations.
Marthijn runs Giarte’s consulting practice. As an ‘experience engineer’, he develops the XLA methodology and supports clients with presentations, workshops and coaching sessions. Marthijn believes that human-centric Enterprise IT organizations will drive competitive business advantages: “It is all about thinking and acting differently, in an utterly human fashion.”
As researcher and analyst, Gied is working for our annual Outsourcing Performance benchmark. Together with his colleagues, he ensures that the benchmark meets all defined requirements. He is co-responsible for contract reviews, data response, in-depth analyzes and presentations for our clients.
Meet our research hero! Elsien is responsible for the delevopment of new methods. In addition, Elsien is part of the Outsourcing Performance team. As a researcher and analyst she ensures that the annual benchmark meets all defined requirements.
The man who combines 15 years of corporate experience with the dynamic of startups. With this broad experience, Vincent is responsible for the innovation agenda and roadmap. How can we make a smart use of all possible technological developments? Vincent has an answer for all our technical questions.
Gerdien is our office manager. She takes care of all administrative activities that facilitate the smooth running of the office. Besides managing the office, she is Marco’s personal assistant. Gerdien has ongoing commitment and dedicated service to Marco as well as to the team.
Linda is operational coordination lead for Outsourcing Performance and is in charge for research content like our annual yellow book. She’s manages the contacts with listed service providers.