Credited as the founding father of XLA, and allegedly the chief cat herder. He’s a captivating provocateur, passionate public speaker, and the driving force behind the XLA methodology.
Karel Helsen is chief operating officer and managing director Netherlands. Karel is responsible for the growth strategy and leads the executive team. Karel has a background in building successful scale-ups reaching market leadership. He forms the management together with Marco.
Untamable in making the impossible possible. Marthijn and his team pave the way to (re)design and manage Enterprise IT outside-in. He’s a driving force in the body of knowledge and skills for XLA.
Our cheerful ‘air traffic controller’ for account and administrative support. She’s the liasion for customers, staff and partners.
Go-getter in implementing XLA programs and practices. David is seasoned in IT strategy consultancy and business IT Alignment and bridging the worlds of SLA and XLA. He’s part of the XLA methodology team.
Mastermind in connecting the dots for market insights. Mark leads the way in commercial due diligence, performance management and target operating models for managed services.
Our ‘been there, done that’ guy in the complex world of ITSM tooling. Mark is the all-rounder leading the product development and delivery of XLA on ITSM platforms.
Our tower of strength in delivering market research with his flying squad of helpers. Gied sinks his teeth into our research projects and valuable insights for our customers.
A wizard in data modeling and visualization. Ahmed helps our clients to keep tabs on user experience data with amazing dashboards and stunning views.
Passioned in guarding the leading IT customer satisfaction benchmark in the Netherlands. Linda and her team charts the Dutch IT B2B market and monitors market trends.
Resolute and pragmatic in technology support for our customers measuring XLA on ITSM platforms. He is young and restless to make it work, even when setbacks cross our path.
Keeping the juices flowing to implement and run XLA on ITSM platforms. Edwin is also our designated marketing strategist.
The imperturbable doer in technology support. Leon is the quiet enforcer keeping the team rolling and finishing the job.