About

Get to know us

The Giarte story

For over 15 years, Giarte has been a leading research and consultancy agency for IT experiences. We work with technology companies, public organizations and large corporations, around the world. We make actionable what really counts in business IT: customer satisfaction, user experience and trust.

In the Netherlands, we are well known for IT Xperience: the annual, independent comparison of customer satisfaction in outsourcing. The customers of over 40 service providers participate in this extensive audit. The IT Xperience monitor (ITX) is a valuable benchmark and trend report in the Dutch IT market.

Creators of the XLA®.

Giarte is the founder of the innovative Xperience Level Agreement. The XLA® orchestrates IT by impact and user experience. The focus on processes and technology makes way for what matters most: employees, customers and the business.

Making the intangible tangible with AMAZE.

AMAZE sets the new industry standard for measuring user experiences. This turnkey solution for ITSM platforms renders directly actionable insights for continuous improvement.

Heading the Experience Revolution.

We strongly believe IT is about people, not bits and bytes. Our mission is to reinvent the business from a human perspective. For us this all comes down to one thing: master the art of a perfect IT experience. And we won’t stop until everyone in the business embraces it.

Meet us

We’re a team of technologists, scientists, strategists and supporters. Creative problem solvers seeking to make a positive impact on your business and the world around us.

Marco Gianotten

Founder

Favorite saying: “Do or do not. There’s no try.” Sharp. Disruptive. Pioneer of the Experience Revolution. Likes to speak at home and abroad. Pushes change into overdrive with compelling arguments to act.

Karel Helsen

Chief Operating Officer

Favorite saying: “Discipline is the bridge between goals and accomplishment.” Gives direction to Giarte's growth. Led several large companies. Knows like nobody else what is really going on in the business.

Marthijn Brouwer

Head of Customer Success - Strategy Consultant

Favorite saying: “To infinity and beyond.” Marthijn is our human octopus, juggling our training and consulting offerings. He makes the impossible possible. His mission is to develop and grow XLA as a skillset. He is the master of teambuilding and radiates positive energy.

Linda van 't Klooster

Head of Research

Favorite saying: “Difficult roads lead to beautiful destinations.” Responsible for Giarte's Insights branch. Combines her years of research experience and broad background in the IT market for actionable insights for continuous improvement.

Zoi Manesi

Research Specialist

Favorite saying: “Talent wins games, but teamwork and intelligence win championships. Let’s work together!” Zoi’s PhD in psychology gives her an extraordinary sense of perspective when it comes to what makes people tick when interacting with IT. Our key person in methodology and actionable insights.

Anke van de Kerkhof

Senior Strategy Consultant

Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.

Darko Spijkers

Accountmanager

Favorite saying: “Never look down on someone unless you’re admiring their shoes.” Darko’s background as a bartender and a bachelor in finance makes him a good conversational partner for our clients. Besides this, he is also obsessed with numbers. When he is not being a superman in the office, he works out in the gym. A lot.

Peter-Coen Koppert

Delivery Manager

Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.

Mark Leuverink

ServiceNow and Technical Consultant

Favorite saying: “If you like nerds, raise your hand. If you don’t, raise your standards.” Mark keeps the ServiceNow solutions up-to-par for all our clients. Where there is the smooth-running of technology, there’s Mark. The thing he loves most about working at Giarte is the confidence and support he gets to develop new measures. His experience in IT makes this smartass your favorite data geek.

Rinia Verschoor

Office Manager

Favorite saying: “Who run the world? GIRLS!” Rinia is our raging rocket. Engaging passionately with our clients and co-workers to make sure our office is a happy-place. She is our Jackelyn of all trades: finding an answer to all of your questions.

Aileen Oosterling

Researcher

Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.

Sarah Rouwendal

Digital Marketer

Favorite saying: “How you make others feel about themselves, says a lot about you.” Sarah is our little power lady. She is extremely goal minded and thrives by planning and organizing. She combines a hands on mentality and structure with hospitality. As long as a company has capacity and quality, she blends it quite easily into a plan.

Misha Weber

Favorite saying: "No llores porque ya se terminó, sonríe porque sucedió.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.

Justin Mensah

Junior Consultant

Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.

Ahmed Baniyassien

Researcher

Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.

Mark Koster

Team Lead Services

Favorite saying: “It’s easy to make things complex, its complex to make things easy.” Marc is our innovator and mastermind on XLA toolsets. This Gyro Gearloose sharpens the requirements for our measurement data and reporting solutions. He thrives on positive reinforcement and loves to make complicated things understandable.

Hannah van der Vegt

Copywriter

Favorite saying: “Not all those who wander are lost.” Hannah is our disarming pirate, wordsmithing our content (blogs, books, trainings, podcasts, and customer cases). She likes stepping onto uncharted territory exploring the unknown with her can-do attitude. To her, it all boils down to find hidden treasure maps.

Erica Jenks

Project Management Officer

Favorite saying: "I have never tried that before so I think I should definitely be able to do that". Erica is our pillar: providing the overview and insights into our projects. Efficient. Systematic. Pragmatic. Likes to keep it honest and simple. When she is not planning & organizing, she runs. Or she is kicking ass in the hockey field.

Rob Herings

Xperience Management Trainer

Favorite saying: "Education is the most powerful weapon we can use to change the world". Rob is our tech & train sensei. He has trained both CEO's and Interns, in about every country you can imagine: South-Africa, India, Iceland, the USA, Japan, Australia, the United Arab Emirates. To name a few. He is what we call a real Globetrotter. Besides training, his true passion lies with outdoor climbing and exploring mountains.

Cansu Bas

Business Intelligence Specialist

Favorite saying: "Simplicity is the ultimate sophistication". Cansu is our Computer Whizzard. Her degree in mathematical engineering fits her daily work as a data analyst. It also makes her a badass. Besides crazy computing skills, she masters the art of cooking, silversmithing, and playing bass. Used to love the idea of ‘walking in the rain’ until she moved to the Netherlands.

Teresa Morins

Business Intelligence Specialist

Favorite saying: "Beauty may be dangerous but intelligence is lethal". Dexterous with data. Ingenious with climate science. Inventive when it comes to designing. When she is not constructing dashboards, she designs and fabricates her own furniture. To her, data reads like a novel: numbers are unknown and chaotic in the beginning but change into familiar characters once you figure out the story behind them.

Giarte HQ

The Flow – 5th floor
Moermanskkade 620
1013 BC Amsterdam
The Netherlands

Call us: +31 20 622 3444
Mail us: info@giarte.com

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