For over 15 years, Giarte has been a leading research and consultancy agency for IT experiences. We work with technology companies, public organizations and large corporations, around the world. We make actionable what really counts in business IT: customer satisfaction, user experience and trust.
In the Netherlands, we are well known for IT Xperience: the annual, independent comparison of customer satisfaction in outsourcing. The customers of over 40 service providers participate in this extensive audit. The IT Xperience monitor (ITX) is a valuable benchmark and trend report in the Dutch IT market.
Giarte is the founder of the innovative Xperience Level Agreement. The XLA® orchestrates IT by impact and user experience. The focus on processes and technology makes way for what matters most: employees, customers and the business.
AMAZE sets the new industry standard for measuring user experiences. This turnkey solution for ITSM platforms renders directly actionable insights for continuous improvement.
We strongly believe IT is about people, not bits and bytes. Our mission is to reinvent the business from a human perspective. For us this all comes down to one thing: master the art of a perfect IT experience. And we won’t stop until everyone in the business embraces it.
We’re a team of technologists, scientists, strategists and supporters. Creative problem solvers seeking to make a positive impact on your business and the world around us.
The Flow – 5th floor
Moermanskkade 620
1013 BC Amsterdam
The Netherlands
Call us: +31 20 622 3444
Mail us: info@giarte.com
