For over 15 years, Giarte has been a leading research and consultancy agency for IT experiences. We work with technology companies, public organizations and large corporations, around the world. We make actionable what really counts in business IT: customer satisfaction, user experience and trust.
In the Netherlands, we are well known for IT Xperience: the annual, independent comparison of customer satisfaction in outsourcing. The customers of over 40 service providers participate in this extensive audit. The IT Xperience monitor (ITX) is a valuable benchmark and trend report in the Dutch IT market.
Giarte is the founder of the innovative Xperience Level Agreement. The XLA® orchestrates IT by impact and user experience. The focus on processes and technology makes way for what matters most: employees, customers and the business.
AMAZE sets the new industry standard for measuring user experiences. This turnkey solution for ITSM platforms renders directly actionable insights for continuous improvement.
We strongly believe IT is about people, not bits and bytes. Our mission is to reinvent the business from a human perspective. For us this all comes down to one thing: master the art of a perfect IT experience. And we won’t stop until everyone in the business embraces it.
We’re a team of technologists, scientists, strategists and supporters. Creative problem solvers seeking to make a positive impact on your business and the world around us.
Favorite saying: “To infinity and beyond.” Marthijn is our human octopus, juggling our training and consulting offerings. He makes the impossible possible. His mission is to develop and grow XLA as a skillset. He is the master of teambuilding and radiates positive energy.
Favorite saying: “Talent wins games, but teamwork and intelligence win championships. Let’s work together!” Zoi’s PhD in psychology gives her an extraordinary sense of perspective when it comes to what makes people tick interacting with IT. It also makes her a badass. Our Queen of Methodology. Always making that the success of technology is in the eyes of the beholder: systems are for people, not the other way around.
Favorite saying: “We are all in the gutter but some of us are looking at the stars.” Anke is our Curly Consultant. She has a background in ITSM and is devoted to improving the user and employee experience. She is connecting the dots in tech and touch. She works with our clients to embrace XLA. While keeping her curls on fleek.
Favorite saying: “Never look down on someone unless you’re admiring their shoes.” Darko’s background as a bartender and a bachelor in finance makes him a good conversational partner for our clients. Besides this, he is also obsessed with numbers. When he is not being a superman in the office, he works out in the gym. A lot.
Favorite saying: “Embrace uncertainty.” Full-time IT aficionado, part-time hippie; Peter-Coen is all about the balance. He flourishes by positivity and is a sucker for teambuilding. He gains energy when he creates order in chaos. When he can transfer this energy and structure to his clients, his day has been a successful one. He thinks 'outside the box’ but cannot say this without gagging.
Favorite saying: “If you like nerds, raise your hand. If you don’t, raise your standards.” Mark keeps the ServiceNow solutions up-to-par for all our clients. Where there is the smooth-running of technology, there’s Mark. The thing he loves most about working at Giarte is the confidence and support he gets to develop new measures. His experience in IT makes this smartass your favorite data geek.
Favorite saying: “If it doesn’t challenge you, it doesn’t change you.” Aileen is our Excel Fetishist, mastering the art of spreadsheets. She is part of the ITX research team, focusing on customer experience. Besides researching and analyzing data, she prepares presentations. Preferably in Excel. Obviously.
Favorite saying: “How you make others feel about themselves, says a lot about you.” Sarah is our little power lady. She is extremely goal minded and thrives by planning and organizing. She combines a hands on mentality and structure with hospitality. As long as a company has capacity and quality, she blends it quite easily into a plan.
Favorite saying: "No llores porque ya se terminĂł, sonrĂe porque sucediĂł.” (Don’t cry because it’s over, smile because it happened). Misha has traveled through almost every country in Latin America. His experience abroad has helped him to develop the ability to connect with people from varied backgrounds quite easily. His main goal is to improve the connection with clients as much as possible in order to make them feel like they’re not treated as a number but as individuals.
Favorite saying: “Hard work pays off.” Probably the best-dressed office tiger there is. A star when it comes to connecting the dots in a complex analytical consulting engagement. He always takes initiative so there is a pretty fair chance the task is already done before the client notices anything has to be done. Very easy to talk to.
Favorite saying: “In God we trust, all others bring data.” Ahmed is our fulltime data geek. He was born in Jordan, studied in Germany and is now our unsung hero in data science. He is obsessed by learning new things. He loves challenging himself both as a professional and as a puzzler.
Favorite saying: “It’s easy to make things complex, its complex to make things easy.” Marc is our innovator and mastermind on XLA toolsets. This Gyro Gearloose sharpens the requirements for our measurement data and reporting solutions. He thrives on positive reinforcement and loves to make complicated things understandable.
The Flow – 5th floor
Moermanskkade 620
1013 BC Amsterdam
The Netherlands
Call us: +31 20 622 3444
Mail us: info@giarte.com
