Get to know us

The Giarte story

For over 15 years, Giarte has been a leading research and consultancy agency for IT experiences. We work with technology companies, public organizations and large corporations, around the world. We make actionable what really counts in business IT: customer satisfaction, user experience and trust.

In the Netherlands, we are well known for IT Xperience: the annual, independent comparison of customer satisfaction in outsourcing. The customers of over 40 service providers participate in this extensive audit. The IT Xperience monitor (ITX) is a valuable benchmark and trend report in the Dutch IT market.

Creators of the XLA®.

Giarte is the founder of the innovative Xperience Level Agreement. The XLA® orchestrates IT by impact and user experience. The focus on processes and technology makes way for what matters most: employees, customers and the business.

Making the intangible tangible with AMAZE.

AMAZE sets the new industry standard for measuring user experiences. This turnkey solution for ITSM platforms renders directly actionable insights for continuous improvement.

Heading the Experience Revolution.

We strongly believe IT is about people, not bits and bytes. Our mission is to reinvent the business from a human perspective. For us this all comes down to one thing: master the art of a perfect IT experience. And we won’t stop until everyone in the business embraces it.

Meet us

We’re a team of technologists, scientists, strategists and supporters. Creative problem solvers seeking to make a positive impact on your business and the world around us.

Marco Gianotten


Sharp. Disruptive. Pioneer of the Experience Revolution. Likes to speak at home and abroad. Pushes change into overdrive with compelling arguments to act.

Karel Helsen

Chief operating officer

Gives direction to Giarte's growth. Led several large companies. Knows like nobody else what is really going on in the business.

Marthijn Brouwer

Head of Customer Success - Strategy Consultant

Analytical thinker. Vast international experience. Master in translating insights into concrete action plans and long-term strategies.

Linda van 't Klooster

Head of Research

Responsible for Giarte's Insights branch. Combines her years of research experience and broad background in the IT market for actionable insights for continuous improvement.

Giarte HQ

The Flow – 5th floor
Moermanskkade 620
1013 BC Amsterdam
The Netherlands

Call us: +31 20 622 3444
Mail us: info@giarte.com

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