Giarte is the IT services and IT outsourcing research and consultancy firm. Giarte has now been recording experiential knowledge and perception about IT services in business environments for more than 15 years. Giarte then makes use of two unique services: ITsat® and Outsourcing Performance® (OP). Giarte is convinced of the strength of IT as the enabler of innovation and growth. This is because IT runs deep in the veins of every organization. IT determines the performance of all the organization's staff and good IT provides for progress and continuous service improvements for both outsourcers and service providers.

What we deliver


With ITsat, Giarte measures the end users’ full perception of the IT services. ITsat is our platform for the integration and improvement of the end users’ perception in IT. ITsat offers our clients the score cards and analytical tools they need to gain insight into and control of soft metrics.

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Outsourcing Performance

Giarte, with its leading and independent Outsourcing Performance benchmark study, has been researching the quality of the relationship between IT outsourcers and their IT service providers since 2002.

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Heineken Case

Heineken’s operating companies have to join in the consolidation of corporate IT – but not at the expense of everything. After all, the IT end user shouldn’t have to be inconvenienced by orders from above. Ron Broeren, Director of the Global Office of the CIO, explains how the beer producer tries to find the ideal balance between central and local, freedom and policy, support and control. “We want global IT, with user intimacy.”

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Cloud Sourcing 2016

For years Cloud is the number one buzzword in IT. This creates the impression that every organization could make fast profit by migration to the cloud. It is very tempting for provides of IT services to join this trend, but behind the label ‘Cloud’ there is a big world with immense differences and complexity. To a customer, the massive supply is confusing and unclear.

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