Xperience Level Agreement is a mindset and toolbox to rethink enterprise IT. It applies design thinking to combine ‘tech’ and ‘touch’. Abstract drivers of success become tangible and manageable.
Read more »AMAZE is an industry-standard measurement method, gaining user experience (UX) and IT provisioning (ITAM & ITSM) information. Amaze contributes to XLA by delivering organizations meaningful and actionable insights for continuous improvements and alignments.
Read more »Giarte, with its leading and independent Outsourcing Performance benchmark study, has been researching the quality of the relationship between IT outsourcers and their IT service providers since 2002.
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