Giarte is the IT services and IT outsourcing research and consultancy firm. Giarte has now been recording experiential knowledge and perception about IT services in business environments for more than 15 years. Giarte then makes use of two unique services: ITsat® and Outsourcing Performance® (OP). Giarte is convinced of the strength of IT as the enabler of innovation and growth. This is because IT runs deep in the veins of every organization. IT determines the performance of all the organization's staff and good IT provides for progress and continuous service improvements for both outsourcers and service providers.
 

What we deliver

ITsat

With ITsat, Giarte measures the end users’ full perception of the IT services. ITsat is our platform for the integration and improvement of the end users’ perception in IT. ITsat offers our clients the score cards and analytical tools they need to gain insight into and control of soft metrics.

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Outsourcing Performance

Giarte, with its leading and independent Outsourcing Performance benchmark study, has been researching the quality of the relationship between IT outsourcers and their IT service providers since 2002.

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Highlights