Giarte is a research and consultancy firm within IT services and IT (out)-sourcing. Giarte has been recording experiential knowledge and perception of IT services in business environments for more than 15 years. Giarte utilizes and delivers now 3 unique services:

1. XLA®( Xperience Level Agreements)
2. Amaze (measurement framework)
3. Outsourcing Performance® (OP -sourcing benchmark).

Giarte is convinced of the strength of IT as the enabler of organizational innovation and growth. This is because IT is expected to continuously run deeper into the veins of every organization. IT determines the performance of all the organization's staff and operations.  IT provides for progress and continuous service improvements for both outsourcers and service providers.