resources » Publications

Our annual research on IT outsourcing shows the importance of innovation in sourcing relations and provides a perspective how to organise this.

In high gear our personal as well as our working lives change with new technology. Great, but which non-IT executive would recommend their IT department as a partner for the business? Not many, we’re afraid. Boardroom sentiments still tend to be negative towards IT, an extremely counterproductive emotion when IT determines a company’s competitive edge. This book shows how IT departments can become irresistibly loveable by reshaping themselves into a value-adding partner for the business.

Outsourcing Performance researches how decision-makers view their service providers for IT outsourcing. This year, 584 unique client relationships were surveyed in 292 organisations in the business community and the government. The total annual contract value in the study is estimated to be 3.1 billion euro and covers around three quarters of the market for IT outsourcing in the Netherlands.

In this research note a summary of Outsourcing Performance is published, the largest independent study into the market for IT outsourcing in the Netherland. The observations of CIOs, IT managers, vendor managers and other key decision makers in IT allow us to build a complete picture of what is happening in the Dutch outsourcing market.