Outsourcing Performance » The value of Outsourcing Performance

Giarte’s mission is to share our knowledge and in doing so ensure transparency in the IT sector. Hence our Outsourcing Performance^® motto: What we learn, we share. We share in the form of valuable knowledge and information.

An accurate picture of your own client group

Giarte provides top-level insight into the quality of relations. What are the decision makers’ plans, what do they consider important and how do they view the relationship with their service providers? Outsourcing Performance provides insights that are seldom attainable through traditional satisfaction surveys and is therefore ideal as a second opinion with which to support other studies.

An accurate picture of the entire market

Outsourcing Performance is independent. Giarte includes all service providers in its research, regardless of whether they are active participants in the study. This results in a broad overview of the entire market, supplemented with an in-depth look at the motives of decision makers.

The story behind the figures

Conducting a study and presenting the figures is not a difficult undertaking. We don’t settle for dry data. Giarte maintains personal ties with the majority of participants in a study. We interview hundreds of managers each year and are therefore able to explain movements accurately and provide detailed information on the attitudes and perceptions of client groups and market segments. A simple percentage doesn’t provide any profound insights, but our comprehensive approach does.

Focus on the Netherlands

Comparing the various markets for IT sourcing in Western Europe is no easy task. Each market has its own specific characteristics. Outsourcing Performance supports local account teams in achieving success on the Dutch market. No other study is as comprehensive.

Commercial feedback

As a service provider, your focus is on improvement and growth. People in the commercial sector want to have insight into the market and need to understand the market in order to recognise the opportunities. When it comes to outsourcing growth, it is vital to not only close the initial deal but especially also to foster the relationship that starts with the signing of the contract. Many organisations admit that their failure to listen has resulted in the loss of supplier opportunities. Outsourcing Performance offers the inspiration and focus required to achieve success in new deals as well as existing relations.

PDF article