Outsourcing Performance 2013
Outsourcing Performance is celebrating the tenth anniversary, a reason to look back at the past years. Outsourcing, what seemed like a momentary trend, has become a permanent phenomenon.
»
Articles
To the article »
Chargeback 2.0
Chargeback as success factor in sourcing
Cost management requires transparent insight into the financial situation: the actual costs and the source of these costs. Chargeback links these two issues.
To the article »
Improve quality and make money!
The role of quality in IT
When it comes to quality management, an IT organisation can take a leaf out of industry’s book. And with good reason. Quality is a good generator of money, and lots of it.
To the article »
Towards the ‘Wow’ factor
Three steps to start on service excellence
At many organisations, service excellence is still in its infancy. How do you ensure that the quality of services improves by leaps and bounds? How to achieve the 'wow' factor in three steps.