Satisfaction in IT
Measuring IT satisfaction as a key to quality improvement and innovation.
Independent benchmark survey among service providers and their clients.
Outsourcing Performance 2013
Outsourcing Performance is celebrating the tenth anniversary, a reason to look back at the past years. Outsourcing, what seemed like a momentary trend, has become a permanent phenomenon.»
Cost management requires transparent insight into the financial situation: the actual costs and the source of these costs. Chargeback links these two issues.
When it comes to quality management, an IT organisation can take a leaf out of industry’s book. And with good reason. Quality is a good generator of money, and lots of it.